Refund policy
At Xencus, we strive to deliver high-quality services and ensure customer satisfaction. However, if you are not fully satisfied with our services, our refund policy outlines the conditions under which refunds may be issued.
1. General Refund Eligibility
Refunds are applicable for the following services:
- Online Training for EdTech Startups
- Offline Workshops for Colleges and Universities
- Corporate Training
- Other services as explicitly agreed upon at the time of purchase
2. Conditions for Refund
A refund request may be considered under these conditions:
- Service Not Delivered: If the service was not provided as agreed upon.
- Cancellation Before Start: If you cancel the service before it commences, subject to cancellation terms.
- Quality Concerns: If the service delivered does not meet agreed-upon standards and a resolution is not reached.
3. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of mind after the service has been delivered.
- Failure to attend a scheduled training or workshop without prior notice.
- Partial use of services or incomplete projects due to client decisions.
4. Refund Request Process
- Submit a Request: Contact us at xyz@mail.com with your refund request, including relevant details (service booked, payment proof, and reason for the refund).
- Review Period: We will review your request within 5-7 business days.
- Decision & Processing: If approved, the refund will be processed within 10 business days to the original payment method.
5. Changes to Refund Policy
Xencus reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately and communicated through our website.
