At Xencus, we understand that circumstances may change, and you may need to cancel a scheduled service. Our cancellation policy ensures clarity and fairness for both parties.

1. Services Covered

This policy applies to:

• Online Training for EdTech Startups
• Offline Workshops for Colleges and Universities
• Corporate Training
• Other services offered by Xencus

2. Cancellation Guidelines

• Advance Notice: To cancel a booking, notify us at least 7 days before the scheduled date of the service.
• Short-Notice Cancellations: Cancellations made less than 7 days prior may incur a cancellation fee, as outlined during service confirmation.

3. Cancellation Fees

• Full Refund: If cancellation is made at least 7 days before the service date.
• Partial Refund: If cancellation is made within 3-6 days, a percentage of the payment may be retained as a cancellation fee.
• No Refund: For cancellations made less than 3 days before the service date or no-shows.

4. How to Cancel

• Contact Us: Submit your cancellation request by email at xyz@gmail.com or via phone at [Insert Phone Number].
• Include Details: Provide your booking details, payment confirmation, and reason for cancellation.

5. Xencus Cancellations

In rare cases where Xencus needs to cancel a service due to unforeseen circumstances:

• We will notify you promptly.
• A full refund or rescheduling will be offered based on your preference.